Refund policy

At Mr. Doggu, we strive for your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.

Returns:

• If you wish to return a product, please contact our customer service team within 3 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Once we receive the returned item, we will inspect it and notify you of the status of your refund.

Refunds:

• Upon approval of your return, we will initiate a refund to your original method of payment.
• Please note that shipping costs are non-refundable, and you will be responsible for the return shipping expenses unless the return is due to a mistake on our part or a defective product.

Exchange:

• If you prefer an exchange, please contact us, and we will assist you in finding the right replacement item.

Delivery Time:

• We understand the excitement of receiving your order promptly. Our standard delivery time is estimated to be between 4 to 7 business days from the date of dispatch.

Dispatch Time:

• We aim to dispatch your order within 1 business day of receiving it. Once your order is dispatched, you will receive a confirmation email with tracking information so you can monitor its progress.

If you have any questions or concerns regarding our return and refund policy, delivery times, or dispatch process, please don't hesitate to contact our friendly customer service team. Your satisfaction is our priority, and we're here to ensure you have a positive shopping experience with Mr. Doggu.